FAQs
1. What are the delivery fees for my order?
We offer free delivery on orders of $169 or more. For orders between $100 and $169, there is a $12 delivery fee.
2. What is the minimum order amount?
The minimum order amount is $100.
3. What's your order Cut-Off and Delivery Schedule?
GTA Schedule:
Delivery Days: Tuesday, Wednesday, Thursday, and Friday.
Order Cut-Off Time: Place your order Monday to Thursday by 6PM for next-day afternoon or evening delivery.
Orders Placed After Cut-Off:
Orders placed after 6PM on Monday, Tuesday, or Wednesday will be processed for delivery on the following Wednesday, Thursday, and Friday, respectively.
Orders placed after the Thursday 6PM cut-off and up until the Monday 6PM cut-off will be delivered on Tuesday of the following week.
Burlington&Hamilton Schedule:
Delivery Time: Tuesday&Thursday&Sunday Evening
Order Cut-Off Time: Place your order by 11:45 PM, 3 days in advance, for delivery on Tuesday or Thursday or Sunday evening.
Kitchener-Waterloo and Guelph Schedule:
Delivery Time: Wednesday&Saturday Evening
Order Cut-Off Time: Place your order by 11:45 PM, 2 days in advance, for delivery on Wednesday or Saturday evening.
4. What's your delivery area?
We proudly offer local home delivery to the following areas: Toronto, North York, Scarborough, Etobicoke, Mississauga, Oakville, Brampton, Richmond Hill, Markham, Stouffville, Thornhill, Vaughan, King City, Newmarket, Aurora, East Gwillimbury, Burlington, Hamilton, Kitchener-Waterloo, and Guelph. For more details, please Visit Our Delivery Page.
5. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. We accept a variety of payment methods to make your shopping experience seamless.
6. Can I return or exchange items?
We do not offer returns or refunds except in cases where wrong items were delivered or if products arrive damaged or broken. Please contact us within 24 hours of delivery with photos and your order details. For more details, visit our Return Policy page.
7. Can I cancel my order?
Yes, you can cancel your order, but it must be done within 1 hour after placing the order. To request a cancellation, please email us at info@jfoodie.ca with your order details. We’ll do our best to assist you promptly.
8. How do I store frozen seafood and meat products?
We recommend storing most frozen seafood and meat products at -18°C or below to maintain their freshness and quality.
For deep-frozen bluefin tuna, professional storage is typically done at -60°C to preserve its premium color, texture, and flavor. If you have access to a freezer that can reach this temperature, you can store it safely for a longer period.
However, if your home freezer only reaches standard temperatures (around -18°C), we recommend consuming the tuna ASAP after purchase for optimal quality, as it may begin to lose color and texture.
9. How do I thaw frozen seafood and meat properly?
To preserve the best texture, flavor, and safety of your frozen seafood and meat, follow these thawing methods:
- Refrigerator Thawing (Recommended):
- Cold Water Thawing (For Faster Thawing):
Avoid:
- Thawing at Room Temperature: This can cause bacterial growth and compromise food safety.
- Using Warm or Hot Water: This can lead to uneven thawing and affect texture.
- Microwave Thawing (for sashimi-grade items): Microwaving can cook parts of the product, making it unsuitable for sashimi or high-end dishes.
Pro Tip for Sashimi-Grade Items:
- For delicate sashimi-grade seafood, keep it chilled until just before serving and consume it as soon as possible after thawing to enjoy peak freshness.
10. How can I contact customer support?
You can reach out to us via email at info@jfoodie.com.
Quick Response Hours:
Our team will respond within 5 hours during our working hours all year round, from 9:00 AM to 9:00 PM EST.
Outside Working Hours:
For messages received outside this time frame, please allow up to 15 hours for a response.
We’re here to assist you!
